Frequently Asked Questions
Everything you need to know about your Clayco beauty journey, from shipping to skincare results.
Are Clayco products suitable for all skin types?
Yes, our formulas are dermatologist-tested and designed to be gentle yet effective for oily, dry, combination, and sensitive skin. We recommend a patch test before full application.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product isn't working for your skin, you can return it within 30 days of purchase for a full refund or exchange, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Clayco is committed to ethical beauty; we never test on animals, and all our ingredients are 100% vegan and sustainably sourced.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.